Alexander Darrous

Alexander Darrous

Information Technology

LaSalle College | Montréal

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Interest

Information Technology

No project has been created yet

Skills

NETWORKING
DHCP, NAT, IPV6, RIP, EIGRP, OSPF, STP, ETHERCHANNEL, HSRP, GLBP, VRRP, GRE TUNNEL, FRAME-RELAY, CISCO IOS, SNMP, NETFLOW, NTP, DNS

PROGRAMS
WIRESHARK, SECURECRT, TERATERM, PUTTY, PRTG, TFTPD32, FILEZILLA, ANGRY IP SCANNER, NMAP, INSSIDER

OPERATING SYSTEMS
WINDOWS XP, WINDOWS 7, WINDOWS 8, LINUX, SERVER 2003, 2008, 2012

SOFTWARE
MICROSOFT OFFICE & SHAREPOINT, SKYPE, VMWARE, SYMANTEC GHOST, REMEDY, INTERNET EXPLORER , FIREFOX, GOOGLE CHROME, ACTIVE DIRECTORY SERVICES, EXCHANGE, VISIO, SQL SERVER, EXCHANGE

PROGRAMMING LANGUAGES
HTML, CSS, C#, C++, AUTOIT, JAVA, POWERSHELL

Experiences

Walmart Canada, Kirkland May 2015 – Present
SALES ASSOCIATE

IT SUPPORT, SELF-EMPLOYED 2010 – Present
Providing face-to-face professional IT services for corporations and individuals in Montreal
Tasks include: virus removal and data recovery; configure network devices (printers, home routers, media devices); install adapter cards, third-party programs; technical advice; map network drives; and create network diagrams and additional documentation
.IDEA (Montreal-based IT service desk)

TECHNICAL SUPPORT ANALYST – LEVEL 2 July 2012 – December 2012
Tasks include: provided optimal technical advice to all clients on a consistent basis; address Internet Explorer and Microsoft Office issues; provide training to level 1 analysts; escalate tickets to 3rd level support groups; and develop patches/fixes

TECHNICAL SUPPORT ANALYST – LEVEL 1 November 2011 – July 2012
Tasks include: Assisting in keeping call volume to under 3 percent abandonment rate; consistently stayed well under the allotted time for each phone call; and create and route tickets with remedy to 2nd level support groups

Education

LASALLE COLLEGE (EXPECTED GRADUATION IN MAY 2016) Aug. 2013 – Present
DEC IN COMPUTER SCIENCE – NETWORK MANAGEMENT

CISCO Systems Inc. (Expected December 2016)
CISCO CERTIFIED NETWORK ASSOCIATE SECURITY (CCNA SECURITY)

CISCO Systems Inc. March 2016
CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

CISCO Systems Inc. July 2015
CISCO CERTIFIED ENTRY NETWORKING TECHNICIAN (CCENT)

CISCO NETWORKING ACADEMY
• CCNA ROUTING AND SWITCHING: SCALING NETWORKS September 2015
• CCNA ROUTING AND SWITCHING: INTRODUCTION TO NETWORKS March 2015
• CCNA ROUTING AND SWITCHING: ROUTING AND SWITCHING ESSENTIALS March 2015
• LINUX ESSENTIALS PROFESSIONAL DEVELOPMENT January 2015

PEARSON ELECTROTECHNOLOGY CENTRE 2011 – 2012
DEP IN COMPUTER SCIENCE

Honors and Awards

Cisco NetRiders - Round 2 Finalist 2015