Bank of candidates: Customer Service Agent

  • Location: Montreal Headquarter
  • Job Code: 1304
  • Number of jobs available: 1
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Now present on 5 continents, LCI Education Network has 22 post-secondary campuses and approximately 2000 employees who train more than 12,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

GESTED Recruitment is the entity mandated by the LCI Education network to process the applications and to promote its various educational institutions, LaSalle College, Inter-Dec College and the Montreal International Language Centre (MILC) .

 

SUMMARY OF THE POSITION

Under the direction of the admissions office, the incumbent ensures customer service, reception and administrative support to the Admissions team. The Customer Service Agent is located at reception and is the first point of contact between our institutions and the client.

 

MAIN RESPONSIBILITIES

  • Act as an information agent with candidates interested in taking the training in the education institutions LCI Education network;
  • Inform customers on all programs related to their field of interest by phone and email;
  • Make necessary reminders to candidates interested in enrolling;
  • Write and update the information documents and automatic responses used during the follow-up email;
  • Perform data entry in the client management information system (CRM);
  • Participate in information activities (open house, school visits, events, etc.).
  • Greet everyone who comes to the reception of the Admissions Office (students, parents), give information and direct them to the appropriate resource;
  • Apply effective management of the waiting room: make sure that all persons are assigned to counselors.

Note that all other related tasks may be requested from you.

 

REQUIREMENTS

  • Experience in Customer Service or call center, minimum 2 years;
  • Fluency in French and English, both oral and written;
  • Full professional proficiency Mandarin or Korean
  • Good writing skills;
  • Interest for the field of education;
  • Available evenings;
  • Good knowledge of the Microsoft suite and comfortable with technology.

 

PROFILE

The candidate must be dynamic and show fast learning abilities. While rigor and professionalism, the Customer Service Agent will have to be conscious about the importance of customer service. The following qualities are part of our selection criteria:

  • Courtesy, openness and sense of others
  • Good communication skills
  • Excellent priority management
  • Excellent stress management (especially during busy periods)
  • Professional appearance and sense of commitment
  • Intercultural sensitivity.

 

Only the successful applicants will be contacted. We support an affirmative action program and invite women, visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to apply. Note that adaptation measures can be offered to people with disabilities according to their needs. We invite you to make such demands if appropriate.

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