Client Success Coordinator

  • Location: Ellicom | Montreal
  • Job Code: 1327
  • Number of jobs available: 1
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As the Canadian leader in e-learning development, Ellicom leverages knowledge by designing effective, interactive and learner-centred training strategies. Since 2002, we have developed a cutting-edge expertise in the use of learning technologies, and we offer custom consulting and collaboration services in the creation and deployment of various types of training programs (e-learning solutions, classroom-based training, blended learning, serious games, gamification, social learning, simulations, etc.).

We provide our clients with a multidisciplinary team of over 90 professionals who have completed more than 350 projects for a vast clientele in Quebec, Canada and abroad. Notable clients over the past few years have included Air Canada, Sobeys, Intact Insurance, Business Development Bank of Canada, Bombardier, Total, SAQ and Desjardins.

Position Summary

  • Manage the administrative portion of the full cycle sales process for Ellicom`s peripheral products (language classe, stores, SGA)

  • Maintain a close follow up with billings and receipts;

  • Manage and update the computer system's data (CRM);

  • Participate in the implemantation and follow up of the processes related to the full sale or after sale cycle; 

  • Offer administrative support for writing service offers and presentation material;

  • Complete all other tasks required 

Requirements

  • College training or equivalent

  • Excellent customer service skills

  • Excellent communication skills

  • Comfortable with sofware

  • Capable of solving problems and multitask

  • Bilingual English / French

Advantages

  • International network established over 50 years ago

  • Compagny in constant evolution

  • Social benefits

  • Pension plan

  • Wellness program

     

    Only the candidates that are kept will be contacted.

    We also subscribe to a program for equity and invite women

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